Coaching, Mentoring, and Performance Support Flashcards

Which coaching model uses a four-stage questioning framework of Goal, Reality, Options, and Will?

Answer: GROW model

The GROW model (Goal, Reality, Options, Will/Way Forward) is one of the most widely used structured frameworks for coaching conversations.

The key distinction between coaching and mentoring in a corporate context is:

Answer: Coaching focuses on improving specific performance or skills; mentoring provides broader career guidance from an experienced advisor

Coaching is performance-focused and time-bound, while mentoring involves a longer-term relationship offering career wisdom and organizational navigation.

Active listening in a coaching context includes which of the following behaviors?

Answer: Paraphrasing, asking clarifying questions, and withholding judgment to fully understand the coachee

Active listening requires full attention, reflective responses, and non-judgment to help the coachee feel heard and think more clearly.

A corporate trainer using a coaching approach differs from a directive training approach in that the trainer:

Answer: Asks powerful questions to help the learner discover solutions independently

Coaching empowers learners to generate their own solutions through skilled questioning, rather than delivering answers from authority.

Performance support tools (PSTs) in corporate training are best described as:

Answer: Job aids such as checklists, decision trees, and quick reference guides used at the point of need on the job

Performance support tools provide immediate, context-specific guidance when and where it is needed, reducing the need to recall training from memory.

In a formal mentoring program, a mentor's primary responsibility is to:

Answer: Share knowledge, experience, and guidance to support the mentee's professional growth

A mentor serves as a trusted advisor who draws on their own experience to guide the mentee's development and career navigation.