Practice Test Geeks(CCT) Certified Casper Technician Practice Test
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Troubleshooting & Maintenance Flashcards

7 cards from real CCT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Troubleshooting & Maintenance flashcards as text

  1. A technician needs to troubleshoot why a specific package is not installing via a Jamf policy. Which log provides the most granular installation details?

    Answer: /var/log/install.log

    The /var/log/install.log captures package installer output including errors from the macOS installer subsystem.

  2. A Casper-managed device is not receiving push notifications. Which Apple service should be verified as reachable?

    Answer: Apple Push Notification service (APNs) on port 2195/5223

    APNs on ports 2195 and 5223 must be reachable for Jamf Pro to deliver real-time push commands to devices.

  3. During a routine maintenance window, a technician must verify that all Casper management binaries are current. Which command confirms the installed Jamf binary version?

    Answer: jamf -version

    Running 'jamf -version' in Terminal outputs the current version of the installed Jamf management binary.

  4. A Casper policy set to run 'Once per computer' is repeatedly re-running after each manual flush. What is the most likely cause?

    Answer: Policy logs were flushed, resetting the execution receipt

    Flushing policy logs removes the execution receipt that Jamf uses to enforce 'Once per computer' frequency, allowing the policy to re-run.

  5. A managed Mac running macOS Ventura shows that the MDM profile is listed as 'Pending Removal'. What does this status indicate?

    Answer: The device was unenrolled but MDM profile deletion is awaiting user approval

    In user-approved MDM on macOS Ventura, removing the MDM profile requires explicit user approval, placing it in a 'Pending Removal' state.

  6. A Casper technician observes that inventory data in Jamf Pro is weeks old for a specific device. Which factor most commonly causes stale inventory?

    Answer: The device is consistently offline or unable to reach the JSS

    Devices can only submit inventory when they can reach the Jamf Pro server, so persistent offline status is the most common cause of stale records.

  7. When troubleshooting a failed script execution in Jamf Pro, which script parameter field corresponds to the 'jamf policy' argument '$4'?

    Answer: Parameter 2

    In Jamf Pro's script parameter numbering, '$4' in a shell script corresponds to Parameter 2 in the policy's script configuration pane (as $1-$3 are reserved).