Practice Test Geeks(CCRM) Certified Client Relationship Manager Practice Test
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Ethical Practice Flashcards

7 cards from real CCRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Ethical Practice flashcards as text

  1. A long-term client insists on a strategy the CCRM believes is unsuitable. The ethical course of action is to:

    Answer: Document the concern, advise against it in writing, and implement only after documented client acknowledgment

    Professionals must advise clients of suitability concerns in writing and obtain acknowledgment before proceeding with client-directed actions.

  2. Which action best demonstrates the ethical principle of fairness in client treatment?

    Answer: Applying consistent standards and processes regardless of client profitability

    Fairness requires applying equal standards and processes to all clients irrespective of their commercial value to the firm.

  3. An ethical obligation to keep client information confidential continues:

    Answer: Even after the relationship ends, unless disclosure is legally required

    Confidentiality obligations persist beyond the end of the engagement and can only be broken when legally mandated.

  4. When receiving a gift from a client that may influence professional judgment, the ethical action is to:

    Answer: Decline or disclose the gift per firm policy and ethical guidelines

    Gifts that could compromise objectivity must be declined or disclosed in accordance with firm and professional ethical policies.

  5. The ethical standard of 'do no harm' in client relationship management means:

    Answer: Ensuring professional actions do not cause foreseeable injury to clients or third parties

    Professionals have a duty to avoid foreseeable harm to all parties, including clients, counterparties, and the broader public.

  6. A CCRM is asked to recommend a product that is profitable for the firm but not optimal for the client. The ethical response is to:

    Answer: Recommend the most suitable option for the client even if less profitable for the firm

    Ethical suitability obligations require recommending what is best for the client rather than what benefits the firm.

  7. If a CCRM professional becomes aware of a potential regulatory violation within their firm, ethical practice requires:

    Answer: Reporting the violation through proper internal or external channels

    Ethical and legal obligations require reporting known regulatory violations through appropriate compliance or whistleblower channels.