First Notice of Loss Procedures Flashcards
7 cards from real CCP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 First Notice of Loss Procedures flashcards as text
A claimant reports a vehicle theft but cannot locate the original title. Which FNOL action is most appropriate for the adjuster?
Answer: Note the missing document and advise the claimant on how to obtain a duplicate title
Adjusters should guide claimants on obtaining necessary documents rather than denying or closing claims prematurely.
During an FNOL intake for a commercial property loss, which piece of information is critical to determine coverage applicability?
Answer: The policy number and named insured verification
Verifying the policy number and named insured is essential to confirm coverage exists before proceeding.
An FNOL is received for a slip-and-fall at a retail store. The store manager says the incident happened three weeks ago. What is the adjuster's primary concern?
Answer: Late reporting and any potential policy notice provision violations
Late reporting may implicate policy notice provisions and could affect coverage or the insurer's ability to investigate.
Which of the following best describes the purpose of an FNOL diary system?
Answer: To track claim milestones and ensure timely follow-up actions
Diary systems help adjusters track deadlines, follow-up tasks, and claim milestones to ensure timely handling.
A homeowner calls to report water damage but is unsure whether the cause was a burst pipe or flooding. How should the adjuster handle the FNOL?
Answer: Record both potential causes and schedule an inspection to determine the actual cause
At FNOL, adjusters should capture all potential causes and investigate further to determine coverage applicability.
What is the significance of capturing the claimant's exact description of the loss at FNOL in their own words?
Answer: It creates a baseline record that can be compared against later statements for consistency
Recording the claimant's own words at FNOL provides a baseline for evaluating consistency in subsequent statements.
When an FNOL involves a multi-vehicle accident with multiple claimants, what organizational step should the adjuster prioritize?
Answer: Open separate claim files for each claimant to track individual damages and coverage
Separate claim files for each claimant ensure accurate tracking of individual damages, coverage, and reserves.