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Workplace Professionalism and Ethics Flashcards

7 cards from real CCO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Workplace Professionalism and Ethics flashcards as text

  1. A corrections officer witnesses a fellow officer using excessive force on an inmate. What is the MOST appropriate first action?

    Answer: Intervene immediately to stop the use of force

    Officers have a duty to intervene when excessive force is being used to protect both the inmate and department integrity.

  2. Which behavior BEST demonstrates professionalism when receiving criticism from a supervisor?

    Answer: Listen attentively, acknowledge the feedback, and ask clarifying questions

    Professional response to criticism involves active listening and seeking to understand and improve.

  3. An inmate offers you homemade food as a thank-you gesture. You should:

    Answer: Decline and explain that accepting gifts from inmates is prohibited

    Accepting any gifts from inmates, regardless of value, creates a conflict of interest and violates ethical standards.

  4. What does the principle of 'duty of care' mean in a correctional setting?

    Answer: Officers are legally and ethically obligated to protect inmates from harm

    Duty of care requires officers to take reasonable steps to prevent foreseeable harm to those in their custody.

  5. When writing an incident report, a corrections officer should:

    Answer: Use only objective, factual language based on direct observation

    Incident reports must be objective and factual to maintain credibility and support legal proceedings.

  6. A corrections officer is approached by a local journalist asking about a specific inmate's case. The officer should:

    Answer: Decline to comment and refer the journalist to the public affairs office

    Officers must not speak to media without authorization; all media inquiries should be handled through official channels.

  7. Which action by a corrections officer would be considered a violation of professional ethics?

    Answer: Sharing an inmate's personal information with that inmate's enemy gang member

    Sharing an inmate's personal information with a rival gang member endangers the inmate and violates confidentiality obligations.