Quality Management Principles Flashcards
7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Management Principles flashcards as text
Which quality management tool is used to identify the root cause of a defect by repeatedly asking 'why' until the underlying issue is found?
Answer: Five Whys Analysis
The Five Whys technique iteratively asks 'why' a problem occurred to drill down to the root cause rather than treating symptoms.
In construction quality management, a 'punch list' is best described as:
Answer: A document listing incomplete or deficient items requiring correction before final acceptance
A punch list documents items that must be completed or corrected before substantial or final completion is granted.
What does 'conformance to requirements' mean in the context of construction quality?
Answer: Ensuring work matches specified standards and contract documents
Conformance to requirements means that construction work meets all criteria defined in project specifications and contract documents.
A construction manager notices concrete test cylinders are consistently failing at 28 days. Which action reflects a corrective action approach?
Answer: Investigating the water-cement ratio and adjusting the mix design
Corrective action addresses the root cause—in this case, reviewing and adjusting the concrete mix design—not just documenting the symptom.
Which of the following best describes 'prevention costs' in quality cost accounting?
Answer: Costs incurred to avoid defects from occurring, such as training and planning
Prevention costs are investments made upfront—training, planning, process design—to keep defects from occurring in the first place.
On a control chart, what does a point falling outside the Upper Control Limit (UCL) indicate?
Answer: A special or assignable cause of variation requiring investigation
A point outside the UCL signals a special cause variation—an unusual event that warrants investigation and corrective action.
ISO 9001 is best characterized as a quality management standard that emphasizes:
Answer: A process-based approach with documented procedures and continual improvement
ISO 9001 focuses on establishing a process-based quality management system with documented procedures, customer focus, and continual improvement.