Psychosocial & Behavioral Health Support Flashcards
7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Psychosocial & Behavioral Health Support flashcards as text
Which validated screening tool is most commonly used by care managers to identify depression in adult clients?
Answer: PHQ-9
The PHQ-9 (Patient Health Questionnaire-9) is the gold-standard validated tool for screening and measuring the severity of depression in adults.
A care manager uses open-ended questions and reflective listening to help a client explore their own reasons for change. This technique is best described as:
Answer: Motivational interviewing
Motivational interviewing is a client-centered counseling style that uses open-ended questions, affirmations, reflective listening, and summarizing to evoke intrinsic motivation for change.
Under the Mental Health Parity and Addiction Equity Act (MHPAEA), health insurers must:
Answer: Provide mental health benefits equivalent to medical/surgical benefits
The MHPAEA requires that financial requirements and treatment limitations for mental health and substance use disorder benefits be no more restrictive than those applied to medical and surgical benefits.
A client presents with a history of trauma and becomes defensive when asked about their childhood. The care manager's BEST response using trauma-informed principles is to:
Answer: Acknowledge the client's reaction and ask what would make them feel safer
Trauma-informed care involves recognizing trauma responses, creating safety, and giving clients control — acknowledging their reaction and asking about comfort honors these principles.
Which of the following BEST describes a social determinant of health that a care manager should assess during a psychosocial evaluation?
Answer: A client's housing stability
Social determinants of health are non-medical factors — such as housing, food security, transportation, and income — that significantly influence health outcomes and are a core focus of psychosocial assessment.
A care manager receives a call from a client who states, 'I don't want to live anymore.' The FIRST priority action is to:
Answer: Assess the immediate level of risk and whether the client has a plan
When a client expresses suicidal ideation, the immediate priority is to assess lethality by determining whether there is a specific plan, means, intent, and timeline before taking further action.
Which model views a client's health through the integrated lens of biological, psychological, and social factors simultaneously?
Answer: Biopsychosocial model
The biopsychosocial model, developed by George Engel, integrates biological, psychological, and social factors to provide a holistic understanding of illness and health, which is foundational to case management practice.