Ethical Principles and Conduct Flashcards
7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Ethical Principles and Conduct flashcards as text
A case manager working in a correctional facility must balance the institution's security requirements with a client's healthcare needs. This tension BEST exemplifies:
Answer: A role conflict requiring ethical navigation between institutional and client loyalties
Correctional settings create role conflicts where institutional authority and client-centered advocacy must be carefully balanced.
Which of the following actions VIOLATES a case manager's duty of fidelity?
Answer: Making a commitment to a client and then failing to follow through without justification
Fidelity requires keeping promises and honoring commitments made to clients; unexplained failure to follow through is a violation of this duty.
A client with full decision-making capacity states they want to stop dialysis, knowing it will result in death. The case manager should PRIMARILY:
Answer: Respect the client's decision and facilitate goals-of-care planning
A competent client has the right to refuse life-sustaining treatment; the case manager's role is to support goals-of-care planning and ensure comfort.
Ethical case management practice requires that case managers avoid acting outside their:
Answer: Scope of practice and competence
Practicing beyond one's scope of practice and competence is an ethical violation that can harm clients and expose the case manager to liability.
When a case manager identifies an ethical dilemma, consulting an institutional ethics committee is MOST appropriate when:
Answer: The dilemma involves complex competing values that cannot be resolved through standard processes
Ethics committees are designed for complex moral conflicts involving competing values, not routine clinical or administrative disagreements.
A case manager who works in a workers' compensation setting has access to an injured worker's full psychiatric history unrelated to the work injury. Sharing this information with the employer would be:
Answer: A violation of confidentiality and possibly HIPAA
Workers' compensation authorizations typically cover only injury-related information; releasing unrelated psychiatric records violates confidentiality and HIPAA.
Which behavior BEST reflects the ethical obligation of a case manager to practice with integrity?
Answer: Accurately reporting errors, limitations, and outcomes even when unfavorable
Integrity demands honest, accurate reporting of all outcomes and errors, which builds trust and supports continuous quality improvement.