Ethical Principles and Conduct Flashcards
7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Ethical Principles and Conduct flashcards as text
A case manager realizes mid-engagement that a new client is a former intimate partner. The MOST appropriate action is to:
Answer: Disclose the relationship to the client and transfer care to another case manager
Prior personal relationships create a dual relationship risk, requiring disclosure and transfer to protect the client's interests.
Which action BEST demonstrates a case manager's commitment to cultural humility?
Answer: Acknowledging personal biases and continuously learning about clients' cultural contexts
Cultural humility involves ongoing self-reflection about one's own biases and a commitment to understanding each client's unique cultural background.
A managed care organization instructs case managers to limit referrals to in-network providers even when an out-of-network specialist is clearly superior for a client's condition. This situation represents:
Answer: A potential conflict between organizational policy and client advocacy
Organizational cost-containment directives that limit client access to optimal care create an ethical tension between employer loyalty and client advocacy.
Informed consent in case management is BEST described as:
Answer: An ongoing process of providing information and obtaining voluntary agreement
Informed consent is a dynamic process that continues throughout the care relationship, not a single administrative event.
A case manager is offered a gift by a grateful client's family. According to ethical standards, the case manager should:
Answer: Decline the gift and explain the professional boundaries around gift acceptance
Accepting gifts from clients can compromise professional objectivity and is generally discouraged by case management ethical codes.
A case manager suspects a client is a victim of domestic violence but the client denies it. The MOST ethical next step is to:
Answer: Document suspicions, provide information about resources, and reassess at each visit
Case managers should document concerns, educate clients about available resources, and build trust through ongoing assessment rather than taking unilateral action.
The CCMC Code of Professional Conduct requires case managers to maintain competence primarily by:
Answer: Engaging in ongoing education and professional development
The CCMC Code requires case managers to commit to lifelong learning to maintain and expand their professional competence.