Negotiation & Closing Techniques Flashcards
7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Negotiation & Closing Techniques flashcards as text
A CCM consultant has submitted a proposal and the client has gone silent for three weeks. Which follow-up strategy is most effective?
Answer: Send a single value-added follow-up providing a relevant weather insight tied to their business
A value-added follow-up reconnects with the client while demonstrating ongoing expertise and relevance.
When negotiating consulting fees with a new client, anchoring your price means:
Answer: Being the first to state a price to frame the subsequent negotiation range
Anchoring by stating your price first sets the reference point around which the negotiation revolves.
A client requests a 30% scope increase mid-project but refuses to adjust the original contract price. The most professional CCM response is:
Answer: Issue a formal change order documenting the additional scope and associated fee increase
Change orders formally document scope changes and protect the consultant's right to fair compensation for additional work.
In the context of CCM consulting contracts, what does an 'evergreen clause' refer to?
Answer: A contract provision that automatically renews unless either party provides timely notice of termination
Evergreen clauses automatically renew contracts, providing revenue continuity but requiring careful monitoring of renewal dates.
A potential client uses the BATNA concept in negotiations. As a CCM, understanding BATNA means knowing:
Answer: Your Best Alternative To a Negotiated Agreement, defining your walk-away point
BATNA (Best Alternative To a Negotiated Agreement) defines the point below which accepting a deal is worse than walking away.
A CCM is closing a multi-year retainer contract. Which trial close technique is most appropriate in a professional consulting context?
Answer: 'If I could address your remaining concerns, would you be ready to proceed?'
Conditional trial closes test client readiness without pressure and identify remaining objections that need resolution.
When a client insists on net-90 payment terms but your business requires net-30, which negotiation approach best balances both parties' needs?
Answer: Offer a small early-payment discount incentive for net-30 compliance
Early-payment discounts create mutual value by giving clients financial incentive to pay sooner while improving consultant cash flow.