Team Building & Development Flashcards
7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Building & Development flashcards as text
A CCM is helping a virtual team experiencing conflict. Which factor unique to virtual teams most escalates conflict risk?
Answer: Lack of nonverbal cues and reduced social presence
Virtual teams lose nonverbal communication cues, making misinterpretation of tone and intent far more common and conflict more likely.
When a CCM uses the 'conflict iceberg' metaphor in team training, the visible tip above water represents:
Answer: The stated positions and surface-level behaviors
The iceberg model illustrates that stated positions and behaviors are visible, while deeper interests, emotions, and needs remain hidden below the surface.
A team has reached the Norming stage but faces a new strategic pivot. A CCM should advise the team leader to:
Answer: Expect possible regression and proactively renegotiate norms
Major changes can destabilize established norms, and proactive norm renegotiation prevents a full regression to the Storming stage.
Which of the following is the most accurate description of 'process conflict' in teams?
Answer: Conflict about who should do what and how work should be accomplished
Process conflict concerns disagreements about the logistics and methods of task execution, including workflow and responsibility assignment.
A CCM recommends 'interest-based team agreements' as a conflict prevention tool. These agreements differ from rules because they:
Answer: Are generated by the team based on shared interests and values
Interest-based agreements emerge from team members' own values and needs, creating stronger buy-in and self-enforcement than externally imposed rules.
In team conflict, a CCM should recognize 'attribution error' as the tendency to:
Answer: Blame another's behavior on their character rather than situational factors
Fundamental attribution error causes people to explain others' negative behaviors as personality flaws while excusing their own as situational, escalating conflict.
When a CCM uses 'role negotiation' as a team intervention, the primary goal is to:
Answer: Have members explicitly exchange expectations and renegotiate informal role boundaries
Role negotiation, developed by Roger Harrison, has team members explicitly state what they need from each other to reduce role ambiguity and conflict.