Team Building & Development Flashcards
7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Building & Development flashcards as text
In Lencioni's 'Five Dysfunctions of a Team,' what is the foundational dysfunction that all others rest upon?
Answer: Absence of trust
Lencioni's pyramid places absence of trust at the base, as all other dysfunctions (fear of conflict, lack of commitment, etc.) stem from it.
A CCM notices team members avoid challenging each other's ideas during planning sessions. This most likely reflects which of Lencioni's dysfunctions?
Answer: Fear of conflict
Fear of conflict causes teams to suppress healthy debate, resulting in inferior decisions and unresolved tensions.
Which team development intervention is specifically designed to surface and resolve interpersonal tensions among team members?
Answer: Process consultation
Process consultation, developed by Edgar Schein, focuses on helping teams observe and improve their own interpersonal and group dynamics.
A CCM recommends 'appreciative inquiry' for a demoralized team. This approach focuses on:
Answer: Building on strengths and past successes to envision positive futures
Appreciative Inquiry is a strengths-based change approach that leverages what is working well to create positive organizational change.
When a CCM conducts a conflict audit of a team, which data source provides the most reliable insight into recurring conflict patterns?
Answer: Anonymous structured interviews with all team members
Anonymous structured interviews provide candid, diverse perspectives that reveal systemic conflict patterns often missed in formal records.
A team member with high task expertise consistently dominates discussions, silencing others. A CCM should recommend:
Answer: Implementing structured turn-taking or nominal group techniques
Structured facilitation techniques like nominal group technique equalize participation and prevent dominant voices from suppressing others.
Cross-functional team conflicts are most often caused by:
Answer: Differing departmental goals, metrics, and loyalties
Cross-functional teams bring together members whose departments have different success metrics and priorities, creating structural conflict.