Team Building & Development Flashcards
7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Building & Development flashcards as text
A CCM observes that a high-performing team has regressed to conflict after a key member departed. This best illustrates which concept?
Answer: Regression to the Storming stage
Team membership changes can cause regression to earlier Tuckman stages, particularly Storming, as dynamics must be renegotiated.
Which intervention is most appropriate when a team conflict is rooted in unclear decision-making authority?
Answer: RACI matrix clarification
A RACI matrix (Responsible, Accountable, Consulted, Informed) clarifies who owns decisions, directly addressing authority-based conflicts.
Task conflict in a team is best managed by a CCM when it:
Answer: Is channeled into structured debate to improve decision quality
Research shows that moderate task conflict, when well-managed, enhances decision quality by surfacing diverse perspectives.
A team member repeatedly misses deadlines, causing resentment among peers. The CCM's first step should be to:
Answer: Privately explore the member's perspective to understand underlying causes
Understanding root causes before taking action is a foundational conflict management principle that prevents premature escalation.
Which of the following best describes 'relationship conflict' in a team context?
Answer: Personal tensions and interpersonal incompatibilities unrelated to task
Relationship conflict involves personal animosity or interpersonal friction and tends to be more damaging to team performance than task conflict.
When building a diverse team, a CCM should advise leaders that diversity most likely increases conflict because:
Answer: Differences in values, communication styles, and perspectives create friction
Diversity introduces varied perspectives and communication styles, which can increase conflict probability while also improving innovation potential.
A CCM facilitating a team-building workshop should prioritize which outcome above all others?
Answer: Establishment of trust and open communication norms
Trust and open communication are the foundational conditions that enable teams to navigate future conflicts constructively.