Strategic Planning & Execution Flashcards
7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Strategic Planning & Execution flashcards as text
A conflict manager uses 'backward mapping' in strategic planning by:
Answer: Starting from the desired resolution and working backward to identify necessary steps
Backward mapping begins with a clear vision of the desired end state and traces the steps required to reach it, ensuring the plan is goal-driven.
Which scenario BEST illustrates 'linkage' as a strategic negotiation tool?
Answer: Connecting two unrelated disputes so progress on one depends on resolution of the other
Linkage ties separate issues or disputes together so that a concession on one can unlock progress on another, expanding the space for agreement.
In executing a long-term conflict resolution plan, 'milestone reviews' serve to:
Answer: Assess progress, detect drift, and adjust strategy before the process derails
Milestone reviews create structured checkpoints where the conflict manager and parties evaluate whether the process is on track and make course corrections.
A CCM using a 'transformative' strategic approach prioritizes:
Answer: Empowering parties and fostering recognition of each other's perspectives
Transformative mediation focuses on empowerment (helping each party make their own decisions) and recognition (understanding the other party's perspective) rather than settlement.
Which risk is MOST associated with over-engineering a conflict resolution strategy?
Answer: Excessive structure can suppress spontaneous breakthroughs and authentic dialogue
Overly rigid strategic plans can stifle the organic moments of insight and empathy that often drive genuine resolution.
Scenario: Two departments have been in dispute for six months and distrust is high. The FIRST strategic step for a CCM should be:
Answer: Conduct separate pre-mediation meetings to build rapport and assess readiness
Pre-mediation caucuses allow the conflict manager to build trust, gather information, and assess whether the parties are ready and willing to engage constructively.
Which principle underlies the concept of 'procedural justice' in conflict resolution strategy?
Answer: Parties are more likely to accept outcomes when they perceive the process as fair and inclusive
Procedural justice research shows that people judge fairness by how they were treated during the process, often more than by the outcome itself.