Strategic Planning & Execution Flashcards
7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Strategic Planning & Execution flashcards as text
Which planning approach is MOST appropriate when conflict involves highly technical subject matter neither party fully understands?
Answer: Incorporating subject-matter experts into the process design
Technical disputes often require expert advisors to help parties and the conflict manager understand complex facts before meaningful negotiation can occur.
A 'ripeness' assessment in conflict strategy determines:
Answer: Whether the parties are sufficiently motivated and ready to engage in resolution
Ripeness theory holds that conflicts are most amenable to resolution when parties perceive a mutually hurting stalemate and see a way out.
In strategic execution, 'issue packaging' refers to:
Answer: Grouping or trading multiple issues together to create mutual gains
Issue packaging links multiple negotiating points so that trades across issues can satisfy both parties' core interests simultaneously.
When strategic planning reveals a significant power imbalance between parties, the conflict manager should:
Answer: Design process safeguards to ensure the weaker party can participate meaningfully
Addressing power imbalances through process design—such as caucuses or ground rules—helps ensure voluntary, informed participation by all parties.
An 'implementation matrix' in a conflict resolution agreement typically includes:
Answer: Specific actions, responsible parties, timelines, and accountability measures
An implementation matrix turns agreement commitments into actionable tasks with named owners and deadlines to prevent post-agreement breakdowns.
The strategic use of a 'cooling-off period' during conflict resolution is designed to:
Answer: Reduce emotional reactivity so parties can re-engage more rationally
A cooling-off period temporarily pauses dialogue to let strong emotions subside, improving the quality of subsequent communication.
Which factor is MOST critical when selecting a conflict resolution process (e.g., mediation vs. arbitration) during strategic planning?
Answer: The nature of the issues, party relationships, and desired control over the outcome
Process selection must align with what the parties need—those wanting a self-determined outcome prefer mediation; those needing a binding decision prefer arbitration.