Practice Test Geeks(CCM) Certified Conflict Manager Practice Test
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Problem Solving & Decision Making Flashcards

7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Problem Solving & Decision Making flashcards as text

  1. In ethical decision making for conflict managers, the principle of 'self-determination' means:

    Answer: Parties retain the right to make their own decisions about their conflict

    Self-determination is a foundational ethical principle ensuring parties—not the mediator—control the outcome of their dispute.

  2. A 'devil's advocate' role in group problem solving is valuable because it:

    Answer: Challenges dominant views and exposes weaknesses in proposed solutions

    A devil's advocate deliberately argues against the prevailing view, helping groups test their reasoning and avoid groupthink.

  3. Which scenario BEST illustrates a 'distributive' bargaining approach to problem solving?

    Answer: A buyer and seller haggle over a fixed sale price, each gaining only at the other's expense

    Distributive bargaining treats resources as fixed; one party's gain equals the other's loss—a zero-sum dynamic.

  4. A conflict resolution plan is considered 'SMART' when it is:

    Answer: Specific, Measurable, Achievable, Relevant, Time-bound

    SMART goals ensure that resolution agreements are clear, trackable, realistic, pertinent, and have defined deadlines.

  5. When implementing a conflict resolution agreement, 'contingency planning' refers to:

    Answer: Identifying what parties will do if either side violates the agreement

    Contingency clauses specify agreed-upon responses if the agreement breaks down, increasing its durability and parties' confidence.

  6. The 'nominal group technique' (NGT) in problem solving is designed to:

    Answer: Ensure equal participation by having members generate ideas independently before group discussion

    NGT equalizes participation by separating individual idea generation from group discussion, preventing dominance by assertive members.

  7. A conflict manager evaluating potential solutions should PRIMARILY ask which solution:

    Answer: Best meets the interests of all parties and is practically implementable

    The best solutions address the core interests of all parties and can actually be carried out, balancing quality and feasibility.