Cross-Cultural Conflict & Diversity Management Flashcards
7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Cross-Cultural Conflict & Diversity Management flashcards as text
'Cultural relativism' as applied to conflict management means:
Answer: Understanding and evaluating behaviors within their own cultural context rather than by external standards
Cultural relativism involves understanding practices and behaviors within the context of the culture that produced them, avoiding ethnocentric judgments when analyzing conflict.
In diverse teams, what is the MOST effective strategy to prevent cultural misunderstandings from escalating into conflicts?
Answer: Proactively build cultural awareness and create norms for inclusive communication
Proactively building cultural awareness and establishing inclusive communication norms creates psychological safety and reduces the likelihood of misunderstandings escalating into conflict.
'Intersectionality' in the context of workplace conflict refers to:
Answer: The overlapping and interdependent systems of identity (race, gender, class, etc.) that shape an individual's experience
Intersectionality recognizes that individuals hold multiple social identities simultaneously, and the overlap of these identities shapes how they experience conflict, discrimination, and power dynamics.
A conflict manager working with parties from different cultural backgrounds should FIRST:
Answer: Assess the cultural backgrounds, values, and communication styles of all parties
Before applying any intervention, a skilled conflict manager must assess the cultural context and communication preferences of all parties to tailor the approach appropriately.
Which Hofstede dimension most directly impacts how individuals express disagreement in the workplace?
Answer: Individualism vs. Collectivism
The Individualism vs. Collectivism dimension determines whether individuals express disagreement directly and openly (individualist) or avoid open conflict to preserve group harmony (collectivist).
Microaggressions in the workplace can escalate into larger conflicts primarily because:
Answer: Their cumulative impact erodes trust and creates sustained feelings of exclusion over time
Microaggressions, though often subtle or unintentional, accumulate over time, eroding psychological safety, trust, and belonging, which can eventually fuel larger interpersonal or organizational conflicts.
What is the key principle of 'cultural bridging' in conflict resolution?
Answer: Identifying and leveraging shared values and interests across cultural differences to build mutual understanding
Cultural bridging involves identifying shared values and common interests across cultural differences to create mutual understanding and a constructive foundation for conflict resolution.