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Strategic Planning & Decision Making Flashcards

7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Strategic Planning & Decision Making flashcards as text

  1. A care management leader is using scenario planning as a strategic tool. This approach is MOST useful for:

    Answer: Preparing the organization for multiple possible future states by developing contingency strategies

    Scenario planning builds strategic readiness by developing response plans for a range of plausible future conditions.

  2. In strategic decision making, 'confirmation bias' poses a risk because it causes decision makers to:

    Answer: Selectively seek and interpret information that supports their existing beliefs

    Confirmation bias undermines objective analysis by causing decision makers to discount evidence that contradicts their preferred conclusion.

  3. A care management program is considering partnering with a community health organization to expand social determinants of health (SDOH) support. From a strategic planning view, this BEST represents:

    Answer: A strategic alliance to leverage complementary capabilities

    Partnering with an external organization to access complementary resources and capabilities is a classic strategic alliance.

  4. When prioritizing strategic initiatives in care management, the MOST widely used prioritization framework that weighs impact against implementation effort is:

    Answer: An impact-effort matrix

    An impact-effort matrix helps leaders quickly prioritize by plotting initiatives on axes of expected benefit versus resources required.

  5. A care management department is conducting strategic planning and identifies that its patient engagement rate is 40% below the national benchmark. In SWOT terms, this is classified as:

    Answer: An internal weakness

    Performance that falls below benchmark reflects an internal organizational weakness that strategy must prioritize for improvement.

  6. Which strategic planning horizon is MOST appropriate for addressing immediate operational care management issues such as staffing shortages?

    Answer: Short-term operational planning (0–12 months)

    Operational planning within a 12-month window is the appropriate timeframe for resolving immediate, concrete staffing and workflow issues.

  7. A care management organization is implementing a new data analytics platform to support strategic decision making. The FIRST step before implementation should be:

    Answer: Defining the key strategic questions the data must answer

    Defining the strategic questions first ensures the platform is configured to deliver actionable insights aligned with organizational goals.