Strategic Planning & Decision Making Flashcards
7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Strategic Planning & Decision Making flashcards as text
A care manager is asked to present a business case for expanding a transitional care program. The MOST critical element of a compelling business case is:
Answer: Data demonstrating clinical outcomes and financial return on investment
Business cases require evidence of both clinical value and financial sustainability to secure organizational commitment.
Which strategic planning principle ensures that care management program goals remain realistic given available staff, budget, and technology resources?
Answer: Resource feasibility analysis
Resource feasibility analysis confirms that planned goals can actually be achieved within existing or obtainable resource constraints.
A care management organization is experiencing high staff turnover. From a strategic planning perspective, high turnover is BEST categorized as:
Answer: An internal weakness requiring a workforce strategy
High turnover is an internal organizational weakness that strategic workforce planning must address through retention and engagement initiatives.
The concept of 'strategic alignment' in care management means:
Answer: Coordinating departmental activities so they consistently support the organization's overall goals
Strategic alignment means every team activity, decision, and resource deployment supports the overarching organizational mission and strategy.
In decision making, 'bounded rationality' is a concept that acknowledges:
Answer: Decision makers operate under cognitive and informational limits, leading to satisficing rather than optimizing
Bounded rationality recognizes that real-world decision makers cannot process all information and therefore settle for 'good enough' solutions.
A care management program wants to reduce preventable emergency department visits by 20% within one year. To make this a SMART goal, it must also specify:
Answer: A defined patient population and the baseline rate from which the 20% will be measured
SMART goals require a defined population and measurable baseline so progress toward the 20% target can be objectively tracked.
When evaluating a strategic initiative after one year, the MOST appropriate method to assess whether it caused the observed improvement is:
Answer: A pre-post comparison with a control group
A pre-post comparison with a control group isolates the effect of the initiative from other concurrent changes in the environment.