CCM Psychosocial & Behavioral Health Support Flashcards

Which screening tool is most commonly used by CCM case managers to identify depression in patients with chronic illness?

Answer: PHQ-9

The PHQ-9 (Patient Health Questionnaire-9) is the standard validated tool used in care management to screen for and monitor depression severity.

A case manager notices a client with diabetes is consistently non-adherent to medications. The BEST first step is to:

Answer: Assess for psychosocial barriers such as depression or financial stress

Identifying psychosocial barriers is the foundational step before implementing any adherence intervention in care management.

Which motivational interviewing technique involves reflecting back what a client has said to encourage further exploration?

Answer: Reflective listening

Reflective listening mirrors the client's words or feelings to demonstrate understanding and prompt deeper self-exploration.

Social determinants of health (SDOH) that a CCM case manager should routinely assess include all of the following EXCEPT:

Answer: Medication brand preference

Medication brand preference is a clinical preference, not a social determinant; housing, food, and transportation are core SDOH domains.

When a client with a serious mental illness (SMI) refuses all recommended care, the case manager's ethical obligation is to:

Answer: Respect autonomy while exploring concerns and offering alternatives

Respecting client autonomy is a core CCM ethical principle; the manager should explore barriers and offer alternatives rather than override the client's choice.

The biopsychosocial model of care management emphasizes that health outcomes are influenced by:

Answer: The interaction of biological, psychological, and social factors

The biopsychosocial model recognizes that biological, psychological, and social dimensions are all interconnected drivers of health and illness.