CCM Psychosocial & Behavioral Health Support Flashcards

Which stage of the Transtheoretical Model (Stages of Change) describes a client who acknowledges a problem but is not yet ready to take action within the next 30 days?

Answer: Contemplation

In contemplation, the individual is aware of the problem and is thinking about change but has not yet committed to acting within 30 days.

A case manager working with a client experiencing grief should primarily use which therapeutic communication approach?

Answer: Active listening and empathic responses

Active listening and empathic responses validate the client's experience and build the therapeutic alliance needed during grief.

A CCM case manager identifies a client who screens positive for intimate partner violence (IPV). The immediate priority is to:

Answer: Assess for immediate safety and provide community resources

Assessing immediate safety and connecting the client with resources (hotlines, shelters) is the first priority in IPV situations.

Which of the following best describes 'trauma-informed care' in the context of case management?

Answer: Recognizing how past trauma influences current health behavior and adjusting the approach accordingly

Trauma-informed care means understanding that past trauma shapes behavior and health, and adapting communication and care delivery to avoid re-traumatization.

Substance use disorder co-occurring with a chronic medical condition is best addressed through:

Answer: Integrated dual-diagnosis care management

Integrated dual-diagnosis care manages both the substance use disorder and the chronic condition simultaneously for better outcomes.

The PRIMARY goal of psychosocial support in case management is to:

Answer: Enhance the client's ability to cope and self-manage their health condition

Psychosocial support in case management aims to strengthen the client's coping skills and self-management capacity, not provide formal therapy.