Change Agent Management Principles Flashcards
7 cards from real CCA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Change Agent Management Principles flashcards as text
A change agent encounters a stakeholder who openly resists a proposed organizational change. What is the most effective initial response?
Answer: Seek to understand the stakeholder's concerns and underlying interests
Effective change agents first seek to understand the root causes of resistance before taking corrective action.
Which principle best describes the change agent's role in sustaining organizational change after initial implementation?
Answer: Continuously reinforcing new behaviors and addressing relapse risks
Sustaining change requires ongoing reinforcement and vigilance against regression to old behaviors.
A change agent is working with a team that is in the 'valley of despair' during a transition. What does this phase typically indicate?
Answer: Initial enthusiasm has faded and performance has temporarily declined
The valley of despair is a predictable dip in productivity and morale that occurs during the learning curve of change adoption.
When building a coalition for change, a change agent should prioritize which type of stakeholder?
Answer: Informal influencers who have credibility with the target audience
Informal influencers can sway peer opinion and accelerate adoption far more effectively than authority alone.
What does ADKAR stand for in the context of change management?
Answer: Awareness, Desire, Knowledge, Ability, Reinforcement
ADKAR is a goal-oriented change management model developed by Prosci outlining five outcomes individuals must achieve for successful change.
A change agent notices that two departments have conflicting interpretations of how a new policy should be applied. The best course of action is to:
Answer: Facilitate a joint session to align understanding and agree on consistent application
Facilitating cross-departmental alignment prevents inconsistent adoption and reduces downstream conflict.
Which change management principle emphasizes that people transition through change at different rates?
Answer: Individuality of change
The principle of individuality of change recognizes that each person progresses through transitions at their own pace and requires tailored support.