Practice Test Geeks(CCA) Certified Change Agent Practice Test
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Measuring & Sustaining Change Flashcards

7 cards from real CCA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. Which type of metric is BEST suited to measure whether a change initiative has achieved its intended business outcome?

    Answer: Lagging indicator

    Lagging indicators measure final business outcomes such as revenue or customer satisfaction after the change is embedded.

  2. A change agent notices adoption rates are high but business performance has not improved. What is the most likely root cause?

    Answer: The KPIs are not aligned to business goals

    High adoption with no performance improvement typically signals that the KPIs being tracked do not connect to the actual business value sought.

  3. What is the primary purpose of a benefits realization plan in change management?

    Answer: To track whether promised benefits are actually delivered over time

    A benefits realization plan provides a structured way to monitor and confirm that the change delivers the value it was intended to produce.

  4. Which of the following best describes 'sustainability' in the context of organizational change?

    Answer: The ability of a change to endure and remain effective after implementation

    Sustainability in change management means the new behaviors, processes, or structures persist and continue delivering value long after formal project close.

  5. A post-implementation review reveals that employees have reverted to old processes six months after go-live. Which change management phase was most likely insufficient?

    Answer: Reinforcement and sustainment

    Reversion to old habits signals that reinforcement mechanisms—recognition, accountability, and follow-up—were not strong enough to embed the change.

  6. A change scorecard typically tracks which combination of measures?

    Answer: Speed of adoption, utilization rate, and proficiency

    Prosci's change scorecard focuses on speed of adoption, ultimate utilization, and proficiency levels as the three core change performance measures.

  7. Which action best prevents 'change decay' after a successful implementation?

    Answer: Embedding new behaviors into performance management and incentive systems

    Anchoring new behaviors in performance reviews and reward systems creates structural reinforcement that resists decay.