Practice Test Geeks(CCA) Certified Change Agent Practice Test
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Change Models & Frameworks Flashcards

7 cards from real CCA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Change Models & Frameworks flashcards as text

  1. Which change model explicitly includes a 'Reinforcement' component to sustain change after implementation?

    Answer: ADKAR

    ADKAR's final element, Reinforcement, focuses on sustaining the change through incentives, feedback, and corrective actions to prevent regression.

  2. A pharmaceutical company adopts a new compliance system. Using McKinsey 7-S, which 'soft' element would be most affected by retraining staff on new workflows?

    Answer: Skills

    Skills is a soft element in 7-S representing the competencies employees need; retraining directly builds new skills required by the change.

  3. In Kotter's model, what is the primary risk of declaring victory too early (after Step 6)?

    Answer: Loss of urgency causing the change to stall before it is anchored

    Declaring victory prematurely can cause complacency, allowing the guiding coalition to dissolve before changes are embedded in culture.

  4. Which of the following best describes a 'second-order' or transformational change?

    Answer: A fundamental shift in strategy, structure, and culture that alters the organization's basic nature

    Second-order change is discontinuous and transformational, requiring new paradigms rather than improvements to existing ways of working.

  5. In Lewin's Unfreeze phase, which activity is most critical for a change agent?

    Answer: Creating dissatisfaction with the current state to motivate change

    Unfreezing involves destabilizing the status quo by creating awareness that current behaviors are inadequate, building readiness for change.

  6. The concept of 'change saturation' refers to:

    Answer: When an organization or individuals are overwhelmed by too many simultaneous changes

    Change saturation occurs when the volume and pace of changes exceed an individual's or organization's capacity to absorb and adapt, reducing effectiveness.

  7. According to Bridges' Transition Model, which phase should technically be considered the 'beginning' of a new transition?

    Answer: The Ending

    Bridges argued that every transition paradoxically starts with an Ending — people must let go of the old before they can embrace the new.