Change Models & Frameworks Flashcards

In Prosci's ADKAR model, what does the 'K' stand for?

Answer: Knowledge of how to change

K in ADKAR stands for Knowledge, which refers to understanding how to make the change once awareness and desire exist.

Which change framework uses the metaphor of 'burning platform' to describe urgency?

Answer: Kotter's 8-Step

Kotter's model emphasizes creating a sense of urgency as Step 1, often illustrated with the burning platform metaphor.

The Satir Change Model describes a temporary period of chaos following a surprise or foreign element. What is this phase called?

Answer: Chaos

Satir's model identifies a Chaos phase that follows the introduction of a foreign element, before transforming ideas emerge.

In McKinsey's 7-S Framework, which two elements are considered 'hard' elements?

Answer: Strategy and Structure

Strategy and Structure (along with Systems) are the 'hard' elements in 7-S because they are tangible and easier to define.

Which framework specifically focuses on the human side of change through the 'Transition' concept, distinguishing it from change?

Answer: Bridges' Transition Model

Bridges' Transition Model distinguishes between external 'change' (event) and internal 'transition' (psychological journey), beginning with an Ending.

In Lewin's Force Field Analysis, what action should a change agent take to facilitate change?

Answer: Eliminate the restraining forces and strengthen driving forces

Lewin recommended both weakening restraining forces and strengthening driving forces to shift the equilibrium toward desired change.

The Nudge Theory, associated with Thaler and Sunstein, influences change by:

Answer: Structuring choices to guide behavior without restricting options

Nudge Theory uses choice architecture to subtly steer people toward desired behaviors while preserving freedom of choice.