Change Agent Strategy Implementation Flashcards
7 cards from real CCA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Change Agent Strategy Implementation flashcards as text
A change agent is managing a technology implementation where end users fear job elimination. Which strategy most effectively addresses this resistance?
Answer: Provide transparent information about actual job impacts and reskilling opportunities early
Silence amplifies fear; providing honest, early clarity about impacts while offering reskilling paths converts anxiety into problem-solving energy.
In Prosci's change management methodology, which role is responsible for building desire for the change in employees?
Answer: People manager / supervisor
Prosci research identifies the employee's direct manager as the most influential person in building desire to change, more than any change agent or executive.
A change strategy identifies 'knowledge gaps' as a key barrier. Which intervention directly addresses this barrier?
Answer: Designing targeted training and job aids for specific skill deficits
Knowledge gaps require specific, skills-based interventions like training and performance support tools, not communication or governance changes.
When a change agent conducts a 'readiness assessment,' what is being measured?
Answer: The organization's capacity and willingness to absorb and adopt the change
A readiness assessment evaluates organizational factors — culture, capacity, leadership alignment, and prior change history — that predict how well the change will be received.
A change agent is designing a measurement framework for strategy implementation. Which combination of metrics provides the most complete view of change effectiveness?
Answer: Leading indicators (engagement, awareness) and lagging indicators (adoption, business outcomes)
Combining leading indicators (early signals of change health) with lagging indicators (outcome measures) gives a complete picture of both trajectory and results.
Which scenario represents the 'unfreeze' phase in Lewin's Three-Step Change Model?
Answer: Communicating why the current state is unsustainable and building urgency for change
Lewin's unfreeze phase involves disrupting the status quo by creating dissatisfaction with current conditions and establishing the need for change.
A change agent notices that different business units are implementing the same change strategy in incompatible ways. Which intervention is most appropriate?
Answer: Establish a cross-unit change network to align interpretations while allowing appropriate customization
A cross-unit network enables coordination and shared learning while respecting legitimate local context, preventing harmful divergence without suppressing appropriate adaptation.