Change Readiness & Risk Assessment Flashcards
6 cards from real CCA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Change Readiness & Risk Assessment flashcards as text
What is 'risk appetite' in the context of organizational change management?
Answer: The level of risk an organization is willing to accept in pursuit of its change objectives
Risk appetite defines how much uncertainty and potential negative outcome an organization is prepared to tolerate when pursuing a change initiative.
A stakeholder impact analysis is best described as:
Answer: A tool that maps how and to what degree different stakeholders will be affected by a change
Stakeholder impact analysis identifies which groups are most affected by a change and in what ways, enabling targeted engagement and support strategies.
A probability-impact matrix is used in change risk management to:
Answer: Prioritize risks by evaluating the likelihood they will occur against how severe their consequences would be
The probability-impact matrix helps change teams focus resources on risks that are both likely and consequential, rather than treating all risks as equal.
Change fatigue assessments are designed to measure:
Answer: The degree to which employees feel overwhelmed, disengaged, or burned out due to ongoing change demands
Change fatigue assessments gauge employee emotional and cognitive exhaustion from sustained change exposure, which signals risk of disengagement and resistance.
Which of the following is a leading indicator of low organizational readiness for change?
Answer: Unclear sponsorship, poor communication history, and recent failed initiatives
Weak sponsorship, poor communication track records, and prior change failures all signal that the organization lacks the foundations needed to support a successful change.
When conducting a change readiness assessment, what does 'gap analysis' involve?
Answer: Identifying the difference between the current state and the desired future state to determine what needs to change
Gap analysis compares the organization's current readiness or capabilities against what is required for the change, revealing areas that need investment or intervention.