Communication & Stakeholder Engagement Flashcards
7 cards from real CBN practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Engagement flashcards as text
A bariatric nurse overhears a colleague make a joke about a patient's weight in the hallway. What is the nurse's most appropriate first action?
Answer: Privately address the colleague, explaining the impact of weight bias on patient care
Addressing weight bias directly and privately with the colleague is the professional first step in advocating for a stigma-free environment.
During a support group session, one member dominates the discussion and interrupts others sharing their post-surgery struggles. As facilitator, the bariatric nurse should:
Answer: Acknowledge the member's input, then redirect the discussion to invite other participants to share
Skilled group facilitation balances acknowledgment of active members with redirection so all participants can benefit.
A bariatric program is experiencing low attendance at preoperative education classes. Which strategy best engages stakeholders to address the problem?
Answer: Survey patients about barriers and involve the interdisciplinary team in redesigning class delivery
Gathering stakeholder input and collaborating across the team addresses root causes rather than imposing top-down fixes.
A postoperative patient calls the bariatric clinic angry that their insurance denied coverage for follow-up nutritional counseling. What is the nurse's best response?
Answer: Listen to the patient's concerns, then connect them with the program's insurance coordinator or resources for appeal
Active listening followed by connecting the patient to appropriate resources demonstrates advocacy and stakeholder coordination.
When teaching an adolescent bariatric surgery candidate, which communication approach is most developmentally appropriate?
Answer: Involve the adolescent directly in discussions while including caregivers, using clear language and confidential time alone
Adolescents need direct, developmentally appropriate involvement plus private time, with caregivers included as partners.
The bariatric nurse notices a patient nodding during teaching but avoiding eye contact and asking no questions. The most appropriate interpretation and action is:
Answer: Nodding may not indicate understanding; pause and use open-ended questions or teach-back to assess comprehension
Nonverbal cues like nodding can mask confusion or cultural norms, so comprehension must be actively verified.
A bariatric coordinator must present program outcomes to hospital administrators to secure continued funding. Which communication approach is most effective?
Answer: Present concise data on outcomes, complication rates, and financial impact aligned with the administrators' priorities
Tailoring the message to the audience's priorities with concise outcome and financial data is key to effective stakeholder communication.