CBHCM - Certified Behavioral Health Case Manager Crisis Intervention Strategies Questions and Answers

Question 1

A client arrives at a case manager's office in a state of acute distress, speaking rapidly, pacing, and expressing feelings of being overwhelmed after a sudden job loss.
What is the primary, immediate goal of crisis intervention in this scenario?

Accepted Answer

To restore the client to their pre-crisis level of equilibrium and ensure their immediate safety.

Answer

To explore the client's childhood experiences to understand the root of their reaction.

Answer

To immediately refer the client to a long-term psychotherapy group for unemployment.

Answer

To develop a comprehensive, long-term career plan with the client.

Question 2

A case manager is working with a client who has become visibly agitated and is raising their voice. Which of the following verbal de-escalation techniques is MOST appropriate to use first?

Accepted Answer

Validating the client's feelings by saying something like, 'I can see why you are so frustrated by this situation.'

Answer

Telling the client to 'calm down' and that they are overreacting.

Answer

Immediately calling security to have the client removed from the office.

Answer

Remaining silent and avoiding eye contact until the client stops speaking.

Question 3

During a crisis assessment, a client tells the case manager, 'I just can't go on like this, it's all too much.' What is the case manager's most critical next step?

Accepted Answer

Ask direct questions to assess for suicidal ideation, plan, and intent.

Answer

Change the subject to a more positive topic to improve the client's mood.

Answer

Provide a list of community resources for financial assistance.

Answer

End the session and schedule a follow-up for the next week.

Question 4

Which of the following best distinguishes crisis intervention from long-term psychotherapy?

Accepted Answer

Crisis intervention is time-limited and focuses on stabilizing the immediate problem, while psychotherapy is longer-term and addresses underlying issues.

Answer

Crisis intervention is performed by untrained volunteers, while psychotherapy requires a licensed professional.

Answer

Crisis intervention is always conducted in a hospital setting.

Answer

Crisis intervention is exclusively for clients with a diagnosed personality disorder.

Question 5

A case manager is helping a client create a crisis safety plan. Which of the following is an essential component to include in the plan?

Accepted Answer

A list of the client's personal strengths and internal coping strategies.

Answer

A detailed analysis of past traumas.

Answer

The case manager's personal home phone number.

Answer

A requirement for the client to attend daily therapy sessions.

Question 6

According to Roberts' Seven-Stage Crisis Intervention Model, after conducting a thorough assessment and establishing rapport, what is the next critical stage?

Accepted Answer

Identifying the major problems and crisis precipitants.

Answer

Implementing a long-term action plan.

Answer

Generating and exploring alternative coping strategies.

Answer

Scheduling a follow-up appointment for six months later.