Team Building & Development Flashcards
7 cards from real CBC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Building & Development flashcards as text
A team that once performed well has become complacent and resistant to new methods. What is the coach's best initial intervention?
Answer: Reconnect the team to a compelling purpose and stretch goals
Renewing purpose and introducing stretch goals re-energizes plateaued teams by restoring challenge and meaning.
During a team coaching engagement, a member privately shares a concern about another member. What is the coach's most appropriate response?
Answer: Encourage the member to raise the issue directly within the team while offering support
Team coaches build direct communication capacity by supporting members to address issues openly rather than acting as a go-between.
Which of the following best describes a 'high-performing team' as distinct from a 'working group'?
Answer: Members hold themselves mutually accountable for shared outcomes
Katzenbach and Smith distinguish real teams by mutual accountability for collective results, unlike working groups where accountability is individual.
A coach is helping a team set ground rules for meetings. Which rule most directly supports balanced participation?
Answer: Everyone contributes before decisions are finalized
Requiring input from all members before decisions counters dominance by a few voices and improves decision quality.
In a team experiencing rapid growth from 5 to 15 members, which challenge should the coach anticipate first?
Answer: Breakdown of informal communication and unclear roles
As teams grow, informal communication that worked at small size breaks down, requiring clearer roles and structured processes.
A coach wants a team to strengthen mutual accountability. Which practice is most effective?
Answer: Public commitments with regular peer progress reviews
Public commitments and peer reviews shift accountability from leader-driven oversight to member-to-member ownership.
When contracting a team coaching engagement, why should the coach agree on success measures with both the team and its sponsor upfront?
Answer: It aligns expectations and enables objective evaluation of the engagement's impact
Upfront success measures align the coach, team, and sponsor on outcomes and allow the engagement's impact to be evaluated objectively.