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Team Building & Development Flashcards

7 cards from real CBC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Team Building & Development flashcards as text

  1. In the GRPI model of team effectiveness, what does the 'G' represent?

    Answer: Goals

    GRPI stands for Goals, Roles, Processes, and Interpersonal relationships, with clear goals as the starting point.

  2. A virtual team spanning three time zones reports feeling disconnected. Which coaching recommendation best addresses their cohesion?

    Answer: Establish regular structured check-ins plus informal virtual social time

    Virtual teams build cohesion through consistent structured communication combined with informal relationship-building opportunities.

  3. Two high performers on a team are in ongoing conflict over project direction. What should the business coach do first?

    Answer: Facilitate a conversation to surface underlying interests of both parties

    Interest-based conflict resolution starts by surfacing the underlying interests behind each party's stated position.

  4. Which metric best indicates improving team development over time rather than just individual output?

    Answer: Quality of collective decision-making and shared accountability

    Team development is reflected in collective capabilities such as joint decision quality and mutual accountability.

  5. A coach introduces a 'start, stop, continue' retrospective. What is the primary purpose of this exercise?

    Answer: Generating actionable feedback on team behaviors and processes

    Start-stop-continue retrospectives help teams identify concrete behavioral and process changes to improve performance.

  6. When a team's stated norms differ from how members actually behave, the coach should:

    Answer: Hold up the gap for the team to examine and reconcile

    Effective team coaches surface the gap between espoused norms and actual behavior so the team can own the reconciliation.

  7. Which composition factor most strongly supports innovative problem-solving in teams, according to diversity research?

    Answer: Cognitive diversity combined with inclusive norms

    Cognitive diversity fuels innovation, but only when inclusive norms ensure differing perspectives are actually heard.