Communication & Interpersonal Skills Flashcards
7 cards from real CBC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Interpersonal Skills flashcards as text
Two partners in a client's business are in conflict, and the coach facilitates a joint session. The coach's primary communication role is to:
Answer: Ensure each party feels heard and keep dialogue constructive
A coach facilitates balanced, constructive dialogue rather than judging or arbitrating outcomes.
A client consistently speaks in self-critical language such as 'I always mess up presentations.' The coach should:
Answer: Reflect the language pattern and invite the client to examine its accuracy
Reflecting absolute self-talk lets clients test and reframe distorted beliefs themselves.
During a virtual coaching session, what most helps compensate for reduced nonverbal information?
Answer: Checking in verbally more often about the client's reactions and feelings
Explicit verbal check-ins replace the nonverbal cues that are harder to read remotely.
The primary purpose of summarizing at the end of a coaching session is to:
Answer: Consolidate insights and confirm agreed actions
End-of-session summaries anchor learning and create clear accountability for next steps.
A client from the executive team speaks in rapid, data-heavy language, while the coach naturally uses stories and metaphors. The skilled coach will:
Answer: Flex their style toward the client's preferences while staying authentic
Style flexing meets clients in their preferred communication mode, improving connection and comprehension.
Which is the best example of a clarifying question?
Answer: 'When you say the team is disengaged, what specifically do you observe?'
Clarifying questions seek concrete meaning behind a client's words without judgment or redirection.
A coach realizes mid-session that they misunderstood the client's earlier point and gave an off-target reflection. The best move is to:
Answer: Openly acknowledge the misunderstanding and ask the client to restate their meaning
Transparently correcting misunderstandings models accountability and keeps the conversation accurate.