Coaching & Engagement Flashcards
7 cards from real CBC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Coaching & Engagement flashcards as text
A client's business is growing fast, but they resist delegating. Which question best serves the coaching conversation?
Answer: What do you believe would happen if you handed this work to someone else?
An open, non-judgmental question exposes the beliefs driving the client's resistance to delegation.
What is the main purpose of paraphrasing a client's statements during a session?
Answer: To confirm understanding and help the client hear their own thinking
Paraphrasing checks understanding and mirrors the client's thinking back for deeper reflection.
A client wants coaching outcomes but refuses to define any measurable success indicators. What is the coach's best response?
Answer: Explore what meaningful progress would look like and co-create observable markers
Co-creating observable markers of progress keeps the engagement purposeful without imposing external metrics.
Which coaching behavior most undermines client trust in a business engagement?
Answer: Sharing another client's confidential situation as an example
Breaching another client's confidentiality signals the coach cannot be trusted with sensitive information.
A client keeps setting ambitious goals but abandons them within weeks. What underlying area should the coach explore first?
Answer: The client's motivation, values, and whether the goals are truly their own
Repeated abandonment often signals goals disconnected from the client's genuine motivation or values.
In a team coaching engagement, one member privately asks the coach to influence the group toward their preferred decision. What should the coach do?
Answer: Decline to take sides and encourage the member to raise the issue with the team
Team coaches must remain neutral and support open dialogue rather than covertly advancing one member's agenda.
What is the most appropriate way to conclude a successful coaching engagement?
Answer: Review progress against goals, capture learning, and plan how the client sustains growth
A deliberate closing reviews outcomes, consolidates learning, and equips the client to continue independently.