Coaching & Engagement Flashcards
7 cards from real CBC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Coaching & Engagement flashcards as text
A business coach notices their client consistently deflects questions about team conflict. What is the most effective coaching response?
Answer: Gently name the pattern and ask the client what they notice about it
Naming an observed pattern without judgment invites client self-awareness while preserving autonomy.
Which element is most essential to establishing a coaching agreement with a new business client?
Answer: Clarifying goals, roles, confidentiality, and measures of success
A coaching agreement defines goals, responsibilities, confidentiality, and how success will be measured.
During a session, a client says, 'I already know what I should do, I just don't do it.' What is the best coaching move?
Answer: Explore what gets in the way of acting on what they know
Exploring the gap between knowing and doing uncovers the beliefs or obstacles blocking action.
What distinguishes powerful questions from ordinary questions in business coaching?
Answer: They are open-ended and provoke reflection, insight, and new possibilities
Powerful questions are open-ended and expand the client's thinking rather than confirm facts or steer answers.
A client repeatedly arrives late and unprepared for coaching sessions. What should the coach do first?
Answer: Address the behavior directly and revisit the coaching agreement
Directly addressing engagement issues and revisiting agreed commitments protects the coaching relationship's integrity.
Which behavior best demonstrates active listening in a coaching conversation?
Answer: Reflecting back both the content and the emotion behind the client's words
Active listening involves reflecting content and emotion so the client feels fully heard.
A business owner asks their coach to simply tell them which employee to promote. How should the coach respond?
Answer: Help the client define criteria and think through the decision themselves
Coaching builds the client's own decision-making capability rather than substituting the coach's judgment.