Practice Test Geeks(CBC) Certified Business Coach Practice Test
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Business Strategy & Goal Setting Flashcards

7 cards from real CBC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Business Strategy & Goal Setting flashcards as text

  1. A client achieved last year's revenue goal but employee turnover doubled. What does this suggest about the goal-setting process?

    Answer: Goals should be balanced across multiple dimensions, not just financial results

    Pursuing a single financial metric can create unintended harm, so goals should balance financial, customer, and people dimensions.

  2. Which tool maps objectives across financial, customer, internal process, and learning-and-growth perspectives?

    Answer: Balanced Scorecard

    The Balanced Scorecard organizes strategy across those four classic perspectives.

  3. A client blames the economy for missing every goal. How should a coach address this pattern?

    Answer: Explore what factors are within the client's control and refocus goals on those

    Coaching shifts clients from external blame toward accountability for controllable actions and adaptive goals.

  4. When cascading company goals to departments, what is the most important requirement?

    Answer: Each department's goals must directly support the overall strategic objectives

    Cascading works only when departmental goals link clearly to and support the organization's strategic objectives.

  5. A client wants to enter a market where a PESTLE analysis reveals pending regulation that could ban the core product. This finding is an example of which factor?

    Answer: Legal/political factor affecting strategic feasibility

    Pending regulation is a legal/political element of PESTLE that directly affects whether the strategy is viable.

  6. What is a stretch goal's primary risk if used without support structures?

    Answer: It can demotivate the team or encourage unethical shortcuts when seen as unattainable

    Unattainable stretch goals without support can cause disengagement or unethical behavior to hit the number.

  7. During quarterly reviews, a client's KPI shows steady decline but the client insists the strategy is fine. What is the coach's best move?

    Answer: Present the data objectively and ask questions that help the client examine the gap

    Coaches use objective data and powerful questions to help clients confront reality without taking over decisions.