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Project and Client Management Flashcards

7 cards from real CAT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Project and Client Management flashcards as text
  1. A client complains that the boardroom audio system you installed sounds different than what was demonstrated in a showroom. The MOST likely cause and resolution path is:

    Answer: Compare actual room acoustics to demo environment and tune the DSP accordingly

    Room acoustics significantly affect perceived audio quality; comparing environments and tuning the DSP to match the actual space resolves the discrepancy.

  2. When preparing a bid for a commercial AV project, which factor MOST directly affects the accuracy of your labor estimate?

    Answer: Accurate site survey and clearly defined scope of work

    An accurate site survey and well-defined scope allow realistic assessment of installation complexity, cable runs, and man-hours required.

  3. A general contractor asks you to begin AV rough-in before the conduit sleeves have been installed by the electrical subcontractor. You should:

    Answer: Coordinate with the EC to establish a shared milestone before starting rough-in

    Coordinating with the electrical subcontractor to establish shared milestones prevents rework and ensures proper conduit placement before AV rough-in begins.

  4. Which document should a CAT use to formally request clarification on an ambiguous specification from an AV consultant during the design phase?

    Answer: Request for Information (RFI)

    An RFI is the standard formal document used to request clarification on unclear or conflicting project specifications from the design team.

  5. A project owner requests weekly status reports during a 6-month AV installation. These reports should PRIMARILY address:

    Answer: Schedule adherence, budget status, and open issues/risks

    Status reports give project owners visibility into schedule adherence, budget performance, and any issues that may require decisions or resources.

  6. During final commissioning of a conference room system, you discover a DSP output channel is labeled incorrectly in the programming. The BEST action is to:

    Answer: Correct the label in the DSP program and update the as-built documentation

    Correcting the label in the DSP program and updating as-built documentation ensures accurate records for future service and troubleshooting.

  7. A client's facilities manager requests a training session for end users on the new AV control system. Scheduling this BEFORE substantial completion ensures:

    Answer: Users can provide operational feedback that may affect final adjustments

    Pre-completion training allows end users to identify operational issues while the integrator's team is still on-site to make adjustments.