Technology & Tools Flashcards
7 cards from real CARS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Technology & Tools flashcards as text
A recovery company is evaluating LPR cameras for fleet installation. The metric 'hit rate' refers to:
Answer: Percentage of scanned plates that match an active assignment or watchlist
Hit rate measures how often LPR scans produce actionable matches against the recovery database, indicating system effectiveness.
Under the Gramm-Leach-Bliley Act (GLBA), recovery agencies that receive debtor data from financial institutions must:
Answer: Implement safeguards to protect the security and confidentiality of nonpublic personal information
GLBA requires that entities receiving consumer financial data from banks maintain administrative, technical, and physical safeguards.
A 'condition report' generated at time of repossession using mobile software should ideally include all of the following EXCEPT:
Answer: Debtor's social security number
SSNs are highly sensitive and unnecessary on a condition report; agents should never record full SSNs in field documentation.
When using a skip tracing database, a 'credit header' record provides which type of information?
Answer: Name, address, phone, and employer data from credit bureau files
Credit headers are the identifying fields of a credit file (name, address, phone, employer) lawfully accessible to permissioned skip tracers under FCRA.
A two-factor authentication (2FA) requirement for RMS logins is primarily designed to:
Answer: Prevent unauthorized access even if a password is compromised
2FA adds a second verification step so that a stolen password alone is insufficient to access sensitive assignment and debtor data.
An agent notices the GPS tracker installed by the lender in a repossessed vehicle is still actively transmitting. The correct action is to:
Answer: Leave it active and notify the lender — the device is lender property
Lender-installed GPS devices remain lender property and should be left intact; the lender must be informed so they can manage the device.
Which tool would a recovery agent use to verify in real time whether a vehicle has an active police 'hold' or stolen vehicle report before releasing it to a lender?
Answer: NCIC / state hot-file database query
The National Crime Information Center (NCIC) and state hot-file systems contain stolen vehicle records that must be checked before releasing any recovered asset.