Communication & Stakeholder Management Flashcards
7 cards from real CAPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Management flashcards as text
A project manager discovers that two key stakeholders have conflicting expectations about the project scope. What should the PM do FIRST?
Answer: Schedule a joint meeting to facilitate alignment between stakeholders
Facilitating a joint meeting promotes direct dialogue and helps align conflicting stakeholder expectations before escalation is needed.
Which document formally identifies all project stakeholders and records their interests, involvement, and potential impact on project success?
Answer: Stakeholder register
The stakeholder register is the output of the Identify Stakeholders process and captures all relevant stakeholder information.
A project manager is sending weekly status reports to all stakeholders regardless of their interest level. Which communication principle is being violated?
Answer: Communication tailoring
Communication should be tailored to the needs and interests of each stakeholder rather than sending uniform messages to everyone.
What does 'noise' refer to in the basic communication model?
Answer: Anything that interferes with the transmission or understanding of a message
In the communication model, noise refers to any distortion or interference that hinders effective transmission of a message.
A stakeholder who has HIGH power and LOW interest should be managed using which strategy according to the power/interest grid?
Answer: Keep satisfied
High-power, low-interest stakeholders should be kept satisfied to avoid potential negative impacts if they become dissatisfied.
Which of the following is an example of interactive communication?
Answer: Hosting a team conference call
Interactive communication involves real-time, multidirectional exchange such as meetings, phone calls, or video conferences.
During project execution, a key stakeholder consistently misses project review meetings. What is the BEST action for the project manager?
Answer: Identify the root cause and adapt the engagement approach
Understanding why the stakeholder is disengaged allows the PM to adapt communication methods to re-engage them effectively.