CAPM Quality Management & Control Flashcards

According to the PMBOK Guide, which quality management process involves auditing quality requirements and results from quality control measurements to ensure appropriate quality standards are used?

Answer: Manage Quality

Manage Quality (formerly Perform Quality Assurance) is the process of auditing quality requirements and results to ensure appropriate standards and operational definitions are applied.

What is a fishbone (Ishikawa) diagram primarily used for in project quality management?

Answer: Identifying root causes of quality problems

A fishbone or Ishikawa diagram is a cause-and-effect diagram used to identify the root causes contributing to a quality problem.

Which concept states that the cost of preventing defects is less than the cost of correcting them after they occur?

Answer: Cost of quality

Cost of quality (COQ) encompasses prevention costs, appraisal costs, and failure costs, and the principle holds that prevention is cheaper than correction.

In Control Quality, a control chart's upper and lower control limits are typically set at how many standard deviations from the mean?

Answer: 3

Control chart control limits are set at ±3 standard deviations (3 sigma) from the process mean to distinguish normal variation from special cause variation.

What is 'gold plating' in the context of project quality management?

Answer: Adding extra features beyond the agreed scope

Gold plating refers to adding features or enhancements beyond the agreed-upon scope, which is discouraged because it consumes resources without approved value.

A Pareto chart helps a project manager prioritize quality issues by displaying which information?

Answer: Defect categories ranked by frequency or impact

A Pareto chart ranks defect categories from most to least frequent, helping teams focus on the 20% of causes responsible for 80% of defects.