(Organizational Communication) Flashcards

Which communication channel is most appropriate for delivering sensitive performance feedback to an employee?

Answer: Face-to-face private meeting

Sensitive feedback should be delivered face-to-face and privately to maintain dignity and allow for two-way dialogue.

What does 'communication noise' refer to in organizational communication theory?

Answer: Any interference that distorts or disrupts the message

Communication noise is any internal or external interference—physical, semantic, or psychological—that distorts the intended message.

An administrative professional receives a request using jargon she doesn't understand. What is the best first step?

Answer: Ask a clarifying question to confirm the meaning

Asking a clarifying question ensures accurate understanding before taking action, preventing costly errors.

Which of the following best describes 'diagonal communication' in an organization?

Answer: Communication across different departments and hierarchical levels

Diagonal communication crosses both departmental and hierarchical boundaries, enabling cross-functional collaboration.

When writing a business report, the executive summary should be placed:

Answer: At the beginning, before the body

The executive summary appears at the beginning so readers can quickly grasp key findings without reading the full report.

Which listening technique involves restating the speaker's message in your own words to confirm understanding?

Answer: Paraphrasing

Paraphrasing involves restating the speaker's message in your own words to verify and demonstrate comprehension.

A company's formal communication policy primarily serves to:

Answer: Ensure consistent, appropriate, and legally compliant messaging

Formal communication policies establish standards to ensure messages are consistent, professional, and compliant with legal requirements.