Policy Analysis & Evaluation Flashcards
6 cards from real CAP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Policy Analysis & Evaluation flashcards as text
What is the primary goal of quality assurance in Certified Philanthropic Advisor?
Answer: Ensuring consistent standards and continuous improvement
Quality assurance focuses on maintaining consistent standards and identifying opportunities for continuous improvement in processes and outcomes.
Which tool is commonly used for root cause analysis in Certified Philanthropic Advisor?
Answer: Fishbone (Ishikawa) diagram
The fishbone diagram helps identify potential causes of a problem by organizing them into categories, revealing root causes.
What does the PDCA cycle stand for in quality management?
Answer: Plan, Do, Check, Act
PDCA (Plan, Do, Check, Act) is a four-step management method for continuous improvement of processes and products.
In Certified Philanthropic Advisor, what is a Key Performance Indicator (KPI)?
Answer: A measurable value that demonstrates effectiveness
KPIs are quantifiable measurements that demonstrate how effectively objectives are being achieved.
What is benchmarking in the context of Certified Philanthropic Advisor quality management?
Answer: Comparing performance against best practices or competitors
Benchmarking involves comparing your processes and performance metrics to industry best practices to identify improvement areas.
Which principle underpins Total Quality Management (TQM) in Certified Philanthropic Advisor?
Answer: Everyone in the organization is responsible for quality
TQM is based on the principle that quality is everyone's responsibility, from leadership to front-line workers.