Leadership and Team Management Flashcards
7 cards from real CAM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Leadership and Team Management flashcards as text
Under the Fair Labor Standards Act (FLSA), which apartment team member is most likely classified as NON-exempt and entitled to overtime pay?
Answer: Maintenance technician paid $18/hour
Hourly maintenance workers typically meet non-exempt criteria and must receive 1.5x pay for hours over 40 per week.
A CAM is conducting annual performance reviews. Which practice is considered a rating bias that reduces review accuracy?
Answer: Rating all employees 'meets expectations' to avoid conflict (central tendency)
Central tendency bias skews ratings toward the middle, masking true performance differences and weakening the review process.
When communicating a new rent-collection policy change to the leasing team, which channel is MOST effective for ensuring comprehension?
Answer: Hold a team meeting with written follow-up and Q&A time
A live meeting plus written confirmation allows two-way communication, immediate clarification, and a documented reference.
A leasing consultant reports feeling harassed by a co-worker. As a CAM, your immediate obligation is to:
Answer: Notify HR and follow the company's harassment investigation protocol
Legal compliance requires prompt reporting to HR and adherence to the formal investigation process to protect all parties.
Which of the following BEST describes transformational leadership as applied in apartment management?
Answer: Inspiring the team through a shared vision and motivating personal growth
Transformational leaders create vision, motivate intrinsically, and develop their team members beyond basic job requirements.
A property manager is preparing the monthly staff schedule. To comply with predictive scheduling best practices, the manager should:
Answer: Post schedules at least two weeks in advance
Advance notice of at least two weeks is a best practice (and a legal requirement in some jurisdictions) that supports employee work-life balance.
What is the primary purpose of an employee probationary period in apartment management?
Answer: To evaluate fit and performance before confirming regular employment status
Probationary periods provide a structured window to assess whether a new hire meets the role's standards before full employment confirmation.