Stakeholder Communication Flashcards
7 cards from real CAM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Communication flashcards as text
Which factor MOST influences how a CAM should tailor communication style to a given stakeholder?
Answer: The stakeholder's role, interests, and preferred level of detail
Effective communication is tailored to what the stakeholder cares about, how they prefer to receive information, and how much detail they need.
A CAM is managing a client who frequently raises scope-change requests verbally but never follows up in writing. What is the best practice?
Answer: Summarize verbal requests in a follow-up email and ask the client to confirm
Confirming verbal requests in writing creates a mutual record and encourages the client to formalize scope changes.
In stakeholder communication, what is the primary purpose of a 'RACI matrix'?
Answer: To classify who is Responsible, Accountable, Consulted, and Informed for each task
A RACI matrix clarifies roles and ensures the right stakeholders receive the right information at the right time.
What is the risk of over-communicating with stakeholders?
Answer: Important messages may get lost in the volume, causing decision fatigue
Excessive communication can desensitize stakeholders to messages and obscure high-priority information.
A CAM needs to communicate a project delay to a stakeholder who has a low tolerance for ambiguity. Which approach is most appropriate?
Answer: Provide a clear explanation, revised timeline, and specific mitigation steps
Stakeholders with low ambiguity tolerance respond best to concrete facts, revised timelines, and actionable recovery plans.
When communicating bad news to a stakeholder, which structure is generally most effective?
Answer: Open with the bad news directly, then provide context and next steps
Leading with the key message respects the stakeholder's time and prevents the impression that bad news is being hidden.
What is a 'communication audit' in the context of account management?
Answer: A systematic review of communication effectiveness, frequency, and channel use with stakeholders
A communication audit evaluates whether current practices are meeting stakeholder needs and identifies gaps or inefficiencies.