Leadership and Administration Flashcards

Which of the following is the MOST appropriate way to handle a conflict between two activity staff members?

Answer: Address the conflict directly and privately, helping both parties reach a resolution

Addressing conflicts directly, privately, and constructively helps resolve issues without damaging team dynamics.

Volunteers in the activity department should receive:

Answer: An orientation covering facility policies, resident rights, and their specific role

All volunteers working with residents must receive an orientation that covers facility policies, resident rights, confidentiality, and their specific duties.

An activity department budget typically includes which of the following categories?

Answer: Supplies, equipment, entertainment, and staff training costs

Activity budgets cover supplies, equipment, entertainment costs, staff development, and other programming expenses.

Which of the following best describes the role of the activity director in facility-wide quality improvement?

Answer: The activity director contributes activity-related data and participates in quality assurance and performance improvement (QAPI) processes

Activity directors contribute activity-related outcomes data and participate in the facility's interdisciplinary QAPI process.

How should an activity director respond to a below-average state survey citation related to activity services?

Answer: Develop a plan of correction that addresses root causes and implements measurable improvements

A plan of correction should address root causes, describe corrective actions, and include measurable outcomes and timelines.

When an activity director delegates tasks to activity assistants, they should:

Answer: Assign tasks based on the assistant's skills and provide clear instructions and oversight

Effective delegation matches tasks to the staff member's competencies, provides clear direction, and includes appropriate follow-up and oversight.