Ethics and Impartiality Flashcards
7 cards from real CACS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Ethics and Impartiality flashcards as text
A CAC is assisting a client from a cultural background where discussing finances openly is uncomfortable. What is the ethical approach?
Answer: Explain why income information is required and assure the client of privacy protections
CACs must explain the necessity and confidentiality of required information while remaining culturally sensitive, never skipping required fields.
What does the CAC code of conduct require regarding treating clients with different immigration statuses?
Answer: Assist all eligible individuals impartially regardless of immigration status
CACs must provide impartial assistance to all individuals eligible for coverage, without discrimination based on immigration status.
A CAC realizes after completing an enrollment that they made an error that resulted in the client receiving incorrect subsidies. What is the ethical course of action?
Answer: Contact the client, explain the error, and take steps to correct the enrollment
Ethical conduct requires CACs to acknowledge and correct mistakes promptly to prevent harm to the client.
During an enrollment, a client asks the CAC which political party supports the ACA. How should the CAC respond?
Answer: Explain that CACs do not engage in political discussions during enrollment assistance
CACs must remain politically neutral and redirect clients away from political discussions during enrollment assistance sessions.
A client is confused and asks the CAC to just pick the best plan for them. What should the CAC do?
Answer: Explain that CACs cannot make the selection for clients but can guide comparison of options
CACs facilitate informed decision-making but cannot make enrollment decisions on behalf of clients, as this would undermine client autonomy.
When must a CAC provide written notice of their CAC status and the services they offer?
Answer: Before or at the beginning of the first enrollment interaction
CMS requires CACs to provide written notice of their role and the free nature of their services prior to or at the start of the first interaction.
A CAC's organization runs a health clinic and wants the CAC to encourage all clients to use that clinic when selecting a plan. Is this ethical?
Answer: No, because it creates a conflict of interest that compromises impartial plan selection
Encouraging clients toward specific providers to benefit the CAC's organization is a conflict of interest that violates impartiality requirements.