Communication and Documentation Flashcards
7 cards from real CAC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication and Documentation flashcards as text
When a collector contacts a third party only to get location information, what is prohibited?
Answer: Stating that the consumer owes a debt
FDCPA Section 804 forbids telling a third party that the consumer owes any debt.
Under Regulation F, what must a collector include in emails or text messages sent to a consumer about a debt?
Answer: A clear and conspicuous way for the consumer to opt out
Regulation F requires a reasonable and simple opt-out method in every electronic communication.
Under the Gramm-Leach-Bliley Act, when must a financial institution generally give a customer an initial privacy notice?
Answer: No later than when the customer relationship is established
GLBA's Privacy Rule requires an initial privacy notice when the customer relationship begins.
Why does the FDCPA prohibit a collector from contacting a consumer by postcard?
Answer: Postcards may reveal the debt to third parties
FDCPA Section 808(7) bans postcards because others could read their contents.
A consumer disputes a debt in writing within the validation period. What must the collector do?
Answer: Stop collecting until it mails verification of the debt
Under FDCPA 809(b), collection must stop until verification is obtained and mailed to the consumer.
Under the FCRA, how long does a furnisher generally have to complete its investigation after a credit reporting agency notifies it of a consumer dispute?
Answer: 30 days
Furnishers generally must finish their investigation within the 30-day period that applies to the consumer reporting agency.
What is the best practice for documenting a customer complaint?
Answer: Log the complaint, acknowledge it, escalate it under policy, and record the resolution
A complete complaint record shows fair treatment and supports regulatory review.