Practice Test Geeks(CA) Certified Adjuster Designation Practice Test
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Industry Trends & Innovation Flashcards

7 cards from real CA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Industry Trends & Innovation flashcards as text

  1. Which technology enables adjusters to conduct remote property inspections using live video feeds from a policyholder's smartphone?

    Answer: Synchronous video claims handling

    Synchronous video claims handling allows adjusters to guide policyholders through live video inspections, reducing the need for in-person visits.

  2. Parametric insurance products differ from traditional policies primarily because they:

    Answer: Pay a preset amount when a trigger event occurs regardless of actual loss

    Parametric insurance pays a predetermined amount when a defined trigger (e.g., earthquake magnitude) is met, bypassing traditional loss adjustment.

  3. What does 'straight-through processing' mean in the context of modern claims handling?

    Answer: Automatic claim resolution without human intervention

    Straight-through processing uses automation to resolve simple claims end-to-end without adjuster involvement, increasing efficiency.

  4. How is predictive analytics primarily used by claims departments today?

    Answer: To identify claims likely to involve fraud or litigation early

    Predictive analytics flags high-risk claims for fraud or litigation early in the process, allowing adjusters to allocate resources appropriately.

  5. Which emerging trend involves using satellites and aerial imagery to assess catastrophe losses before adjusters are deployed to the field?

    Answer: Remote sensing and geospatial analytics

    Remote sensing and geospatial analytics use satellite or aerial imagery to rapidly assess widespread damage after natural disasters.

  6. InsurTech startups most commonly disrupt the claims process by:

    Answer: Offering technology-driven solutions that accelerate claim resolution

    InsurTech companies leverage AI, mobile apps, and automation to speed up claims settlement, often challenging traditional carrier workflows.

  7. What is the primary goal of 'first-call resolution' strategies in claims handling?

    Answer: Settling or substantially advancing a claim during the initial claimant contact

    First-call resolution aims to resolve or significantly progress a claim during the initial contact, improving customer satisfaction and efficiency.