Quality Assurance and Improvement Flashcards
7 cards from real C2 practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance and Improvement flashcards as text
Which quality improvement tool is best suited for identifying the root cause of a recurring defect by repeatedly asking 'why' until the underlying cause is found?
Answer: 5 Whys
The 5 Whys technique drills down to the root cause by iteratively asking why a problem occurred.
A process is said to be 'in statistical control' when:
Answer: Only common cause variation is present
Statistical control means only natural, common cause variation exists with no special cause signals.
A Gauge R&R study is conducted primarily to:
Answer: Assess measurement system variation
Gauge Repeatability and Reproducibility (R&R) quantifies how much variation comes from the measurement system itself.
In Six Sigma, the term 'CTQ' stands for:
Answer: Critical to Quality
CTQ (Critical to Quality) characteristics are measurable product or process features directly tied to customer requirements.
Which of the following best describes a 'mistake-proofing' device in quality management?
Answer: A device that prevents or detects errors before they become defects
Mistake-proofing (Poka-Yoke) uses physical or procedural mechanisms to prevent errors from occurring or escaping.
When a control chart shows a run of 8 consecutive points on one side of the center line, this indicates:
Answer: A potential special cause requiring investigation
Eight consecutive points on one side of the centerline is a Western Electric rule violation signaling a likely special cause.
The primary purpose of a Quality Management System (QMS) audit is to:
Answer: Verify that processes conform to planned arrangements and are effectively implemented
QMS audits objectively evaluate whether processes conform to requirements and are achieving intended results.