System Setup & Configuration Flashcards
6 cards from real Business Phone Systems practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 System Setup & Configuration flashcards as text
What is the difference between 'attended transfer' and 'blind transfer'?
Answer: Attended transfer lets you speak to the receiving party before completing the transfer; blind transfer sends the call immediately
In an attended (warm) transfer the agent introduces the caller to the receiving party first; in a blind transfer the call is sent without introduction.
What is a ring timeout and why is it important to configure it?
Answer: The number of seconds a phone rings before the call is sent to voicemail or the next routing step
Ring timeout determines how long a call rings unanswered before proceeding to voicemail or an alternate destination, balancing responsiveness and caller patience.
What does enabling 'call waiting' on a business extension allow?
Answer: Notifies a user already on a call that a second call is incoming so they can switch between calls
Call waiting generates an audible or visual notification of a second incoming call while the extension is busy on another call.
What is the purpose of setting business hours in a cloud phone system?
Answer: Automatically switches call routing between open-hours and after-hours rules based on the time and day
Business hours schedules automate the transition between daytime call flows and after-hours handling without any manual intervention.
What is an analog telephone adapter (ATA) used for?
Answer: Connects traditional analog phones to a VoIP network by converting analog signals to digital IP packets
An ATA allows businesses to continue using existing analog fax machines and older phones by converting their analog signals for use on a VoIP system.
What is number verification or caller ID authentication (STIR/SHAKEN) in US telephony?
Answer: A framework that digitally signs and verifies caller ID to combat spoofed robocalls
STIR/SHAKEN is an FCC-mandated framework where carriers cryptographically sign caller ID information to verify it has not been spoofed.