PBX Systems Flashcards
6 cards from real Business Phone Systems practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 PBX Systems flashcards as text
What does PBX stand for?
Answer: Private Branch Exchange
PBX stands for Private Branch Exchange, a telephone switching system used within a company to manage internal and external calls.
What is the main difference between an IP PBX and a traditional PBX?
Answer: IP PBX routes calls over an IP network instead of circuit-switched lines
An IP PBX uses internet protocol to route calls over a data network, while traditional PBX uses dedicated circuit-switched connections.
What is a DID (Direct Inward Dialing) number?
Answer: A phone number that routes directly to a specific extension without going through an operator
DID allows external callers to reach a specific employee extension directly by dialing their assigned phone number.
What is an auto-attendant in a business phone system?
Answer: An automated menu system that greets callers and routes them to the correct department
An auto-attendant is an automated voice menu (IVR) that answers incoming calls and directs callers to the right extension or department.
What is call parking in a PBX system?
Answer: Placing a call on hold in a shared location so another extension can retrieve it
Call parking places an active call on hold at a designated extension number that any authorized user can pick up.
What does the term 'extension' mean in a PBX context?
Answer: An internal phone number assigned to an employee or device within the PBX
An extension is a short internal number assigned to a user or device that allows internal calls without using external phone lines.